Refund policy


We're genuinely sorry things didn't work out, but we're here to make it right for you! Please feel free to contact us at Hello@yooushi.com 

**Timeframe:**
You have a 14-day window to request a return or exchange from the date of your purchase. Regrettably, we can't offer refunds or exchanges beyond this period.

Items sent to us outside of this window or not meeting all of the below mentioned conditions will be returned to the sender at the sender's cost.

**Eligibility:**
To qualify for a return, your item must remain unused,unwashed,free of odor,hair or stains and in the same condition as when you received it including our attached tags. It should also be in its original packaging.


**Gifts:**
If an item was marked as a gift when purchased and sent directly to you, you'll receive a gift credit for the value of your return. A gift certificate will be emailed to you once the returned item is received. 


How to start a return:
1-Please read all conditions mentioned above to make sure you're eligible.
2-Email us at Hello@yooushi.com with: 
        -Your order number.
        -which items in the order you want to return or exchange
        -Your ideal resolution : Refund,Exchange or Store credit.
3-Wait for our reply with our return address.
4-Securely pack items in the original packaging.
5-Drop off your package within 14 days to your nearest carrier location.
6-Once your return is received and inspected,we'll notify you of the approval or rejection of your refund.
7-If approved,We’ll issue you a refund, gift card, or exchange.

Please note, when making a return or exchange there will be a fee for the shipping label and for a handling fee (except in cases of damage or our error). As much as we would love to be able to offer free returns and exchanges, as a small mama-owned company we are unable to do so at this time.

     


    **International Returns:**

    International returns and exchanges are the responsibility of the customer to cover shipping costs.


    Contact us at hello@yooushi.com for return information and instructions.
    Yooushi is not responsible for returned items lost in transit.