FAQ
Q1: How long does it take to get my backpack?
A: For personalized backpacks, allow 7 business days for embroidery magic (shipping time excluded).
Non-personalized backpacks ship out in 1-2 business days!
Shipping times are: Standard : 4-6 business days; Priority: 2-4 business days.
Q2: What size are the backpacks?
A: Our backpacks measure 12" tall, 10" wide, and 5" deep—just the right size for all their little adventures!
Q3: What's the ideal age for the backpack?
A: These backpacks are perfect for kiddos aged 2-6 years. But, older kids can totally rock them as mini backpacks, and new moms love personalizing them with their baby’s name to use as on-the-go diaper bags!
Q:4 What can I fit into the backpack?
A: These backpacks are just right for all the essentials! Perfect for a daycare, early school days, playdates, trips, practice, or even as a mini diaper bag. There's space for a lunch box, water bottle, snacks, small toys, an iPad, extra clothes, and even an A4-sized book! Moms are raving about how perfectly it all fits!
Q5: Is the corduroy material suitable for all seasons?
A: Absolutely! We use a breathable corduroy that's perfect for all seasons. This special corduroy is known for its durability, plus it’s fade-resistant, machine-washable, and wrinkle-free—so your backpack stays adventure-ready, whether it’s summer or winter!
Q6: Can I see a preview of the personalized name before I order?
A: Absolutely! Just tick the “add personalization” checkbox on the order page, type the name in the box, and voilà—you’ll see your child's name magically appear on the backpack, so you know exactly what you’re getting before you hit that order button!
Q7: What if my personalized backpack arrives with a mistake?
A: Oops! If it’s our mistake, we’ll fix it right away—just let us know, and we’ll make things right!
However, if the name was entered incorrectly during checkout, we won’t be able to offer a refund or replacement. So, be sure to double-check the spelling before completing your order. Accuracy matters!
Q8: Can I choose the embroidery font & thread color?
Not at the moment, but trust us—we’ve picked the perfect font and crisp white color to make sure your little one’s name looks amazing on every backpack!
Q9: Is the backpack machine washable?
Yep! Just toss it in the washing machine on low spin+ cold water, and it’ll come out looking as good as new— because we know toddlers + mess = inevitable
Just remember—no dryer! Let it air dry in a shady spot to keep it in top shape.
Q10: Can I send a gift message with my order?
Absolutely! We’ll handwrite your message on a cute card and include it with your order. No need to worry about awkward invoices—those stay with us! Your gift will arrive ready to impress
Q11 : Can I cancel/return my order?
Absolutely! You can cancel within 2 hours of placing your order, as long as we haven’t started personalizing or shipping it yet.
Returns? We’ve got you covered (mostly)!
- For non-personalized backpacks: You’ve got 14 days to return it, as long as it’s unused and still rocking its original tags. Just a heads up : a $10 shipping fee applies to returns.
- Personalized backpacks: These little custom cuties are non-returnable—unless, of course, we made an oopsie at Yooushi!
Q12: Do you ship internationally?
Yes, we sure do! Here’s the list of countries we ship to—So, no matter where you are in the world, Yooushi has you covered!:
Canada,United Arab Emirates,Austria,Australia, Belgium, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore
